Return Policy

We’re sorry to hear that your product didn’t meet your expectations, and we’re here to help.

You have 30 days from the date of delivery to request a return.

To begin a return, please contact us within this 30-day period with your order number and a brief explanation of the reason why you wish to return your item. Our support team will review your request and provide instructions on how to proceed if your return is approved.

 

Return Requirements

Returned items must be in the same condition they were delivered in and must include their original packaging. Items showing signs of use—such as stains, damage, broken seals, removed protective films, or any tampering—will not be accepted. If a product is returned to us in a condition that is not deemed acceptable, we reserve the right to decline the refund or exchange. Personalised items cannot be returned or refunded under any circumstances. All merchandise must be returned exactly as received, including the original box and any included packaging materials.

 

Processing Your Return

Once your return is received, our team will inspect the item.

If approved, we will process your refund within 3 business days (excluding weekends and public holidays) to your original method of payment.

Processing times may vary depending on your bank or card issuer.

We will refund the product price once the returned item has been received and inspected.

 

Exchanges

We typically replace items only if they arrive damaged or faulty; however, we understand that things can happen.

If you need an exchange, simply email us at

 and our support team will be happy to assist you.

 

Damaged or Faulty Items

In the rare event that your item arrives damaged, faulty, or incorrect, we’ll make it right for you.

We work closely with our trusted manufacturer of our products and carry out quality checks to ensure every product meets our standards, If your item arrives damaged or faulty, please email us within 7 days of receiving it with a photo/video of the issue.

We will review the case and make it right for you as quickly as possible.