Shipping Policy

How long will my order take to arrive?

All orders are processed within 1–2 business days.
Once shipped, delivery typically takes 7–11 business days, depending on your location and the shipping volume at the time.

 

Shipping Information

We offer Free International Shipping on all orders.

Most packages arrive within 7–11 business days, depending on your location and your local courier’s processing speed.
If your order hasn’t arrived after this time, please reach out to us with your order number and we’ll be happy to assist.

Please note: delivery estimates do not include potential customs or clearance delays.

 

Tracking Your Order

Tracking numbers become active 24–48 hours after dispatch.
This delay is normal and does not mean your package isn’t moving.

You can track your order anytime via our Track Order page on our website.

Please ensure you enter the correct email at checkout — shipping confirmations may sometimes land in the Spam, Junk, or Promotions folder.

Packages may be left at your front door by the postal courier if nobody is at home to receive it.

Once the postal service delivers your package, we have no control over it.

Once a package is marked as delivered by the courier, we are unable to issue refunds or replacements for lost or stolen items.

If something unusual occurs, please contact us and we will always do our best to help resolve any issues.

 

Incorrect Address

Please ensure the address entered at checkout is accurate. 

If you believe you entered the wrong address, contact us immediately.
We will try our best to update it before the order is processed, but we cannot guarantee changes once the parcel has been shipped.

 

Order Cancellation

If you need to change or cancel your order, contact us as soon as possible with the subject line "CHANGE" or "CANCEL".

If your order has not yet been shipped, we will make every effort to update or cancel it.

If the order has already left our fulfilment centre, it will need to be processed through our standard return procedure.

 

Damaged, Faulty, or Incorrect Item

In the rare event that your item arrives damaged, faulty, or incorrect, we’ll make it right for you.

We work closely with our trusted manufacturer of our products and carry out quality checks to ensure every product meets our standards, If your item arrives damaged or faulty, please email us within 7 days of receiving it with a photo/video of the issue.

We will review the case and make it right for you as quickly as possible.

 

How do I return an item?

If you need to return an item, please refer to our Return Policy for full details.
If you require help with a return, our support team is always ready to assist.

 

How long will it take to receive a response?

We pride ourselves on fast and friendly customer service.
We typically reply within a few hours, but please allow up to 24 hours during weekends or holidays.

Your satisfaction is our priority, and we’re always here to help.